Plumbing Category

Leaking Pipes: Causes and Fixes

Posted on December 27th, 2021 by carrolladmin

No one wants to hear it, but a leak in your plumbing can be costly. In addition to the repair bill, leaks can cause other issues such as water damage and mold. A pervasive leak can even drive up the cost of your utilities.  It is important to be proactive and keep an eye out […]

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Plumbing Checklist: Buying an Older Home in Richmond

Posted on December 26th, 2021 by carrolladmin

Neighborhoods like The Fan, Shockoe Bottom, Church Hill, and Bon Air offer Richmond homeowners a residence of historic charm and character. From Tudor Revival to Spanish Colonial style, Queen Anne to Victorian, these majestic homes have been standing strong for decades, some even centuries.  There are many perks to investing in an older home and […]

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How to Get Rid of Smelly Bathroom Drains

Posted on November 8th, 2021 by carrolladmin

There are few things worse than a smelly bathroom drain! You come home from a day at work ready for a nice bath or shower and you’re greeted by unpleasant fumes. What is that smell? The pros at Carroll Plumbing & Heating can help you get to the bottom of your stinky bathroom drains. We’ll […]

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Toilet Won’t Flush? Here’s What You Should Do

Posted on November 8th, 2021 by carrolladmin

Functional plumbing is a necessity in any home, and it can be a very frustrating experience when your toilet doesn’t flush and nothing you try seems to be working. When you have any kind of issue with your toilet, you certainly want to get it figured out right away. So what should you do if […]

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How to Stop a Running Toilet

Posted on November 8th, 2021 by carrolladmin

A toilet that is constantly running is a quick way to generate a scary water bill. Any water used – even just for a running toilet –  is included on your water bill. You are literally pouring money down the (toilet) drain! The good news is that this plumbing problem, which can waste hundreds of […]

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Plumbing Tips and Tricks for Homeowners

Posted on August 16th, 2021 by carrolladmin

Homeownership requires constant maintenance and regular upkeep. Knowing your way around the main systems that make up your home’s framework is really important.  Regular Maintenance Prevents Household Plumbing Problems HVAC and plumbing are two of the primary systems that run a home, and both involve regular maintenance. Plumbing, in particular, is not a one and […]

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Plumbing: Renovations in your Kitchen and Bathroom

Posted on March 30th, 2021 by carrolladmin

From plumbing repairs to HVAC maintenance, our technicians visit a lot of homes throughout the course of a day. One thing that surprises us during these visits is how many of our customers are performing their own home remodeling. More often than not, these home improvement projects are in essential, high-use areas; namely, the bathroom […]

What Causes Leaky Faucets & How To Fix Them

Posted on February 23rd, 2021 by carrolladmin

A leaky or dripping faucet may seem like a minor problem. But they often cause more significant and expensive problems if they aren’t repaired. Allowing a faucet to leak can cause further damage to plumbing or even flooding and damage to your home. It can also increase your water consumption and bill, costing hundreds of […]

You Have a Ceiling Leak, Now What?

Posted on December 9th, 2020 by carrolladmin

Ceiling stains and bulging drywall is far more than an eyesore.  These deformities may reveal a serious plumbing problem lurking behind the surface.  It’s possible a leak may not immediately manifest itself by consistently dripping water, but this doesn’t mean the problem doesn’t require immediate attention. If you notice drywall bubbles, stains on areas of […]

Plumbing Service vs. DIY: When To Call The Professionals

Posted on May 26th, 2020 by carrolladmin

When plumbing problems arise, many homeowners prefer to try to fix them on their own. While many issues can be handled without calling professionals, it often takes proper tools and a bit of skill to resolve them successfully. There are also cases where calling a professional plumber for plumbing service is much more reliable than […]

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I reached out to Carroll Plumbing & Heating to see what was going on with the A/C unit at my rental property. David returned my call promptly and we scheduled an appointment to investigate the issue. He was very professional, knowledgeable, and able to answer all my questions. The pricing was very fair and reasonable. The install crew was very friendly, both introducing themselves upon entering the home. The system was swapped out quickly and they made sure I understood the new system prior to leaving. I was very happy with the service provided by Carroll Plumbing & Heating. They are easy to work and I highly recommend.
Carroll Plumbing and Heating installed my new gas hot water heater. Their technicians did an exceptional job. They were professional, polite, knowledgeable, and respectful of me and my home. Dave and Zach installed the gas hot water heater. Dave made sure that he answered all of my questions and that I knew how the new hot water heater worked with my Aqua Therm furnace. It was a pleasure working with multiple technicians from Carroll Plumbing and Heating.
Super quick to come tell me that my problem wasn’t a problem. Crew was honest & chill.
I have now used Carroll Plumbing three times (2 crisis times and 1 regular fix) and each time they were knowledgeable, responsive and fit me in on emergency basis. They are wonderful. If you live in an old home, you WILL have some plumbing issue at some point and your reliance on a good plumber who will come figure it out and explain it well is crucial. They are the ONLY people in Richmond I will ever use.
Our hot water heater died and we were able to get a estimator out in the morning and the heater replaced in the afternoon. They were professional, friendly and easy to do business with. Highly recommmend!
I’ve had several occasions to use Carroll Plumbing and they have always been great. Today was no exception. I had an emergency and they were able to stay on top of their schedules to work us in. Problem quickly solved. Thanks for the fast and efficient service!
We have used Carroll’s plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940’s bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!
I have used Carroll for everything from installation of a ducted minisplit a/c system to repair work on an aged water boiler heating system and have found them to be excellent on every job. They are 100% transparent on billing, if a job takes less time than what was budgeted the final bill reflects time spent on the job rather than the estimate. Just wonderful folks.
Great job replacing sink faucet.
Best in Richmond by far. I am a Landlord and every single time I have had a problem they have responded immediately, this has been going on for over 10 years, I am absolutely delighted that we have such a fine provider of important community service. Keep it up! Thank you Carroll.
Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldn't send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an "A" plus. Thanks to them guys at Carroll.
Called over holiday weekend w leaking sewage pipe. They advised cost would be high and suggested temporary water collection. Saved us money and earned our respect for their integrity. Made repair quickly after. Get service and workmanship.
Robert and Mike are great. Arrived on time and went right to work. I had another issue and they took the time to explain what I needed. I have more work to be done and plan to ask for them specifically.
I have been a customer of Carroll Plumbing and Heating for over 30 years and would not go anywhere else.
I will never call anyone else again! They were so nice, super fast, and very efficient!!! Everyone from the receptionist to the dispatcher and the technicians. The manager even checked in on us!! Cannot say enough great things about this company!! Thank you so much!!
The guys from Carroll were prompt, professional, patient & reasonable. They diagnosed my problem, replaced the parts and were in & out within an hour. This was the first time I've use Carroll and I can guarantee there will be a second when the need arises.
Excellent Customer Service
Best plumbing, heating and cooling contractor in the metro area!
Excellent job and workmanship. We had an emergency issue that required a gas line replacement. They were on the spot, courteous, and professional. We never had to go a night without heat or hot water. I'll go back to this place for all of my heating and plumbing needs. Dustin is a great plumber and Bruce runs a tight shop -- personally making sure customers are happy.
Great service! I called them late Monday and they were at my house Tuesday morning the next day. Always have had a great experience with Carroll. Highly recommend them!
Had an extremely poor experience with another plumbing company in Richmond and was sick of dealing with trying to get in contact with their "managers." My roommate found Carroll online and I called for an appointment. The receptionist that answered was very nice and seemed to know exactly who to send me to for immediate assistance, rather than have me play phone tag with multiple departments.A kind man named Bruce was over to diagnose the issue, walk me through the repair and how our aged heating system worked, and think of a creative solution that saved me over $500 off the total bill with a fair invoice that detailed the work demands and parts used--all in the same day. They may be a little pricey, but I was incredibly impressed with their speed, customer service, and attentiveness to the intricacies of aged baseboard radiators. I've never worked with any other home service companies who were willing to quote a new and innovative solution for a typically expensive repair. Keep up the great work!
Best plumbing company around :)
I called this company due to an emergency that I had. My pipes burst and I had no heat or hot water and it was 14 degrees outside. Bruce was extremely helpful, kind and quick to solve the problem. They came out quickly, gave a reasonable estimate and stayed until they were assured the problem was fixed. Dave was a great help, along with the other gentleman who helped him. I will definitely use this company in the future and will recommend them to anyone with heating and plumbing needs! They are knowledgeable, have excellent customer service, and helped me out tremendously when I needed them. A+ job!
Carroll is the best HVAC & Plumbing company in town! Two years ago, I had 5 different plumbers take a look at a new water heater where the pilot was not remaining lit. All 5 incompetent plumbers (several whom has fancy commercials that air today) could not figure out the problem. The last plumber actually referred me to Carroll and I so glad he didn't allow pride to keep him from sending me to someone who knew what they were doing. A week before X-mas, Carroll came out, figured out the entire WH needed to be replaced (through warranty), and though they didn't install the old WH they handled the entire warranty process that included removing the old WH and installing the new one. The entire process was completed in 2 days. About 3 days after they installed it, there was slight condensation buildup on one of the pipes that concerned me and after calling, Carroll immediately came out and stopped it. Today, after turning the heat on for the 1st time since last winter, I noticed cooler air blowing. I called Carroll this morning and within a few hours the dispatcher had Jacob come by. Within a few minutes Jacob quickly diagnosed the problem (which was a closed valve that was mistakenly left off when they came out last time). Jacob was a peach and the dispatcher was very kind.
Carroll Plumbing was fantastic! They were able to get me an appointment the very next day after I first called and the technician (Kenny) that they sent out was efficient, friendly and explained everything thoroughly. We will definitely use Carroll for any future plumbing needs! I HIGHLY recommend them!
Carroll Plumbing came to our house within 24 hours of our initial call. Our technician, Dustin, was incredible. He was on time, polite, courteous and friendly. He fixed our shower, installed a new sink in our basement and replaced the main shutoff valve for our water. He was fantastic and we will ask for Dustin by name in the future. We have used Carroll Plumbing for over 15 years and were saddened when our former plumber retired. Fortunately, Dustin is absolutely top notch.
Carroll is always on pointe. They came today to fix a leaky and sticking shower. They had to take off 3 valve controllers to get to the problem and were very careful to keep all the trim and insides in great condition. I was worried about working on our expensive shower fixtures, but perfect job. They have done several fixes for me over the years - all great quality - so I figured it was time to give them the review they deserve.
I manage a business located down the street from Carroll Plumbing. We were having our internet upgraded and the contractor doing the work hit our water line. We were without water to our building at 3PM in the afternoon and were facing the possibility of having to close our business. I called Carroll Plumbing and they were over assessing the issue within 10-15 minutes. By 4:30PM our line was fixed and we were back up and running. I cannot thank Carroll Plumbing enough for turning what could have been a disaster into a tiny bump in our day.
Very thorough and personable, I've used their service for years on my HVAC units and recently had them replace my system, install new thermostats, and expand the ductwork. They are timely, clean up after themselves, always answer all of my questions and are never in a hurry. I will continue to use their services in the future.
Had a problem with a dripping faucet. Aragon from Carroll came out on a Sunday, quickly diagnosed the problem, fixed it, tested it and explained to me clearly what had happened. He was very friendly, on time, worked quickly, and used his boot covers while in the house. It was a great experience.
Great company to deal with if you need plumbing work. This most recent need for Carroll was to replace my 16 year old hot water heater. They called me to let me know they were running behind and then called me to tell me the plumber was on his way. After the hot water heater was installed, the plumber reviewed it operation with me. I will use Carroll again.
We came home from work in early spring to find our furnace not working. Carroll came out the next day to look it over. They performed a quick fix until the part that was needed came in. They were back the very next day (on a weekend), working hard to get it working. Everyone from the folks in the office to the technician who did the work were professional and very helpful.I highly recommend Carroll Plumbing and will surely call them first when I need any heating or plumbing work.
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