Plumbing Category

Plumbing Service vs. DIY: When To Call The Professionals

Posted on May 26th, 2020 by carrolladmin

When plumbing problems arise, many homeowners prefer to try to fix them on their own. While many issues can be handled without calling professionals, it often takes proper tools and a bit of skill to resolve them successfully. There are also cases where calling a professional plumber for plumbing service is much more reliable than […]

6 Plumbing Problems You Shouldn’t Ignore

Posted on April 15th, 2020 by carrolladmin

It’s often easy to overlook simple plumbing issues, like leaking faucets or running toilets. After all, they’re only minor, so most homeowners see them as simple annoyances at most. In some cases, it may even be tempting to put off more serious plumbing problems simply because of the cost involved in fixing them. In either […]

The Most Common Plumbing Repairs in Richmond

Posted on May 8th, 2019 by carrolladmin

In general, most plumbing issues are easy to fix, and many of them don’t require the help of a professional. However, there are some common issues that do merit a service call, and depending on the issue, the resulting expenses can be a bit painful for major problems. 7 Common Plumbing Repairs Here, we’ll take […]

Top 5 Home Plumbing Maintenance Tips to Make Your Plumbing Last Longer

Posted on November 29th, 2017 by carrolladmin

We always talk about extending the life of HVAC with preventative maintenance, but what about your plumbing system? It’s not too often that we think about the complex infrastructure of pipes and drains that keep things in our homes going with the flow. However, just like we perform maintenance on heating and cooling systems, you […]

The 5 Most Common Household Plumbing Mistakes

Posted on November 15th, 2017 by carrolladmin

At Carroll Plumbing & Heating we’re known for Richmond plumbing repair. We get calls daily for minor repairs, and we’re happy to offer residents in Richmond plumbing fixes. While we’re in your home, don’t be surprised if one of our technicians offers some advice on what not to do with your plumbing as well as […]

Plumbing Factors to Consider for your Bathroom or Kitchen Remodeling

Posted on November 1st, 2017 by carrolladmin

Installing New Plumbing Fixtures in the Bathroom and Kitchen This is the most often overlooked component to creating your dream bathroom or kitchen. In the most most effective solution to the problem you would simply keep your fixtures where they are because this reduces labor costs for a remodel. However, there is certainly the ability […]

Powder Room Plumbing Installation – Riverside Dr., Richmond, VA

Posted on March 23rd, 2017 by carrolladmin

Plumbing Project Spotlight This elegant powder room was installed in the Forest Hill neighborhood of Richmond. Complete with all new fixtures, this powder room went from being dated and unwelcoming to a crisp and clean bathroom for the homeowners, their friends and family. Like many neighborhoods in Richmond, VA, homes in the Forest Hill area […]

Soaker Tub Installation – Glen Allen, VA

Posted on March 23rd, 2017 by carrolladmin

Plumbing Project Spotlight You can’t blame Joey for wanting to spend time in this luxurious soaker tub that he helped install in Glen Allen, VA as part of a bathroom renovation – the space is absolutely beautiful! Now this Henrico County homeowner can rest assured that their new tub is as functional as it is lovely. […]

Full Bathroom Plumbing Renovation – Southside, Richmond VA

Posted on March 23rd, 2017 by carrolladmin

Plumbing Project Spotlight This beautiful new bathroom was installed as part of a full house plumbing renovation in the Forest Hill neighborhood of Richmond’s Southside. Complete with a custom walk-in shower, freestanding tub and much more, this renovation is a sight to be seen! A quaint neighborhood in the City of Richmond, Forest Hill has […]

Backflow Prevention Installation – Richmond, VA

Posted on March 10th, 2017 by carrolladmin

Plumbing Project Spotlight A backflow prevention system installation is used to protect water supplies from cross contamination or pollution due to backflow. This irrigation system is required by all counties in the state of Virginia, and will keep your drinking water (and your family) safe. Whether you live in a multi-unit building within the City of Richmond, […]

Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldn't send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an "A" plus. Thanks to them guys at Carroll.

Charmagne Richardson

12:48 20 Sep 20

Had a new kitchen sink installed today by Keith. Arrived on time, very professional and pleasant, A+ workmanship. Could not have been done better, and the cost was quite reasonable.

Bruce Stevens

17:08 16 Jun 20

I had an issue with a boiler install (not done by Carroll). They came out, took a look, and had it working within 20 minutes. Highly recommend, especially Bruce. He's very knowledgable, friendly, and easy to work with.

Enzo Chiariello

17:19 30 Mar 20

I called them a few weeks ago for some issues in an newly purchased investment property (sink and shower not draining, water heater not working). Unfortunately the issue with the sink was more extensive than we thought but I appreciated that he cut to the chase and let me know up front. They have been incredibly flexible with scheduling since we have had to coordinate some other things in the process with contractors moving cabinets, etc. They are generally in and out without a trace which has been great, and I felt that the price was reasonable. I am pleased with them overall and plan to use them again for my investments and primary residence.

Justine Zinskie

19:34 11 Feb 20

I have used Carroll’s for about 25 years, at two houses. They are quick to come, and always pleased with their work and service. Highly recommend!
M Borton

Maggie Borton

17:35 10 Feb 20

Called over holiday weekend w leaking sewage pipe. They advised cost would be high and suggested temporary water collection. Saved us money and earned our respect for their integrity. Made repair quickly after. Get service and workmanship.

Ben Hagen

16:12 27 Dec 19

Robert and Mike are great. Arrived on time and went right to work. I had another issue and they took the time to explain what I needed. I have more work to be done and plan to ask for them specifically.

Cat Momma

16:43 25 Sep 19

Very reliable, knowledgeable, and courteous. We've done business with them for years and wouldn't call anyone else.

Elizabeth Roderick

17:34 23 Sep 19

I have been a customer of Carroll Plumbing and Heating for over 30 years and would not go anywhere else.

Bill Fielden

23:38 16 Aug 19

I will never call anyone else again! They were so nice, super fast, and very efficient!!! Everyone from the receptionist to the dispatcher and the technicians. The manager even checked in on us!! Cannot say enough great things about this company!! Thank you so much!!

Jill Anderson

17:00 03 Jul 19

The guys from Carroll were prompt, professional, patient & reasonable. They diagnosed my problem, replaced the parts and were in & out within an hour. This was the first time I've use Carroll and I can guarantee there will be a second when the need arises.

Patrick Siewert

01:52 27 Mar 19

Excellent Customer Service

Justin Bowman

12:08 23 Mar 19

Best plumbing, heating and cooling contractor in the metro area!

Jacob Ray

18:32 21 Mar 19

Excellent job and workmanship. We had an emergency issue that required a gas line replacement. They were on the spot, courteous, and professional. We never had to go a night without heat or hot water. I'll go back to this place for all of my heating and plumbing needs. Dustin is a great plumber and Bruce runs a tight shop -- personally making sure customers are happy.

Matt Gardner

02:48 23 Feb 19

Great service! I called them late Monday and they were at my house Tuesday morning the next day. Always have had a great experience with Carroll. Highly recommend them!

Randy Sklar

15:54 20 Feb 19

I called this morning due to my heat pump not turning on, they fit me into their busy schedule, great service, technician was extremely knowledgeable and friendly, definitely will be using them in the future for some plumbing needs, highly recommend them

Tammy Farmer

20:36 23 Jan 19

Had an extremely poor experience with another plumbing company in Richmond and was sick of dealing with trying to get in contact with their "managers." My roommate found Carroll online and I called for an appointment. The receptionist that answered was very nice and seemed to know exactly who to send me to for immediate assistance, rather than have me play phone tag with multiple departments. A kind man named Bruce was over to diagnose the issue, walk me through the repair and how our aged heating system worked, and think of a creative solution that saved me over $500 off the total bill with a fair invoice that detailed the work demands and parts used--all in the same day. They may be a little pricey, but I was incredibly impressed with their speed, customer service, and attentiveness to the intricacies of aged baseboard radiators. I've never worked with any other home service companies who were willing to quote a new and innovative solution for a typically expensive repair. Keep up the great work!

TK Babington

04:02 20 Dec 18

Best plumbing company around :)

Brandon C. Adkins

15:01 19 Nov 18

Carroll Plumbing & Heating has THE best customer service and response time of anyone I have ever used. I would highly recommend them!!!

Barbara Munsch Bayler

20:10 12 Jan 18

I called this company due to an emergency that I had. My pipes burst and I had no heat or hot water and it was 14 degrees outside. Bruce was extremely helpful, kind and quick to solve the problem. They came out quickly, gave a reasonable estimate and stayed until they were assured the problem was fixed. Dave was a great help, along with the other gentleman who helped him. I will definitely use this company in the future and will recommend them to anyone with heating and plumbing needs! They are knowledgeable, have excellent customer service, and helped me out tremendously when I needed them. A+ job!

Kimberly Earles

15:38 05 Jan 18

21:49 29 Dec 17

The best customer service, honest, and fair pricing. I highly recommend them�

Stacie Platt

03:09 26 Dec 17

My Wife and I have been using Carroll Plumbing-Heating-Cooling for a variety of home plumbing (water and propane) "jobs" for approximately 4 years. Before describing our most recent experience, we wanted to share a summary of all the projects they have completed.

Our first experience with Carroll Plumbing-Heating-Cooling was during the total remodel of our kitchen and laundry room. This was an involved project since we completely changed the footprint of the spaces and therefore had to relocate all the plumbing. We were continually impressed with their professionalism, attention to detail and most of all - the daily communication on the progress/concerns and timeline updates regarding the plumbing related parts of the project.

Later, we decided to upgrade our conventional electric water heater to a Rinnai on-demand, propane-fueled water heater (including the installation of the required propane gas lines/connections, required valves). We consulted multiple contractors for bids and were pleased to see that Carroll Plumbing-Heating-Cooling were experienced installers/service providers of Rinnai on-demand water heaters and had competitive pricing for a "turn-key" project including the required Richmond City permits. We decided to go with Carroll based on our previous experience and were delighted again with the quality of their work, commitment to constant communication and competitive cost of the project.

Approximately 2 years ago, we again contracted Carroll to perform the plumbing related work; upgrades, etc. regarding the complete renovation of our main, full-bathroom. Their attention to detail in execution and communication with not only us but the other trades (tile, electrical, finish-work etc.) was impressive and refreshing.

Our most recent experience occurred during the week prior to Thanksgiving. On 11/19/2017, my Wife contacted Kim at Carroll Plumbing-Heating-Cooling regarding a problem we were experiencing (pipe-knocking/banging noises) after recently installing a new high efficiency washing machine. Kim immediately dispatched a plumber/Rinnai specialist and the identified the problem that day as a condition called "Waterhammering". The part was ordered and installed the next day at a surprisingly low cost.

Carroll has always satisfied our plumbing needs - we don't hesitate to call them when an issue or project arises.

Give them a call and experience their commitment to customer satisfaction yourself.

Craig Kodak

01:37 23 Nov 17

Carroll is the best HVAC & Plumbing company in town! Two years ago, I had 5 different plumbers take a look at a new water heater where the pilot was not remaining lit. All 5 incompetent plumbers (several whom has fancy commercials that air today) could not figure out the problem. The last plumber actually referred me to Carroll and I so glad he didn't allow pride to keep him from sending me to someone who knew what they were doing. A week before X-mas, Carroll came out, figured out the entire WH needed to be replaced (through warranty), and though they didn't install the old WH they handled the entire warranty process that included removing the old WH and installing the new one. The entire process was completed in 2 days. About 3 days after they installed it, there was slight condensation buildup on one of the pipes that concerned me and after calling, Carroll immediately came out and stopped it. Today, after turning the heat on for the 1st time since last winter, I noticed cooler air blowing. I called Carroll this morning and within a few hours the dispatcher had Jacob come by. Within a few minutes Jacob quickly diagnosed the problem (which was a closed valve that was mistakenly left off when they came out last time). Jacob was a peach and the dispatcher was very kind.

Tara Thomas

23:59 15 Nov 17

Carroll Plumbing was fantastic! They were able to get me an appointment the very next day after I first called and the technician (Kenny) that they sent out was efficient, friendly and explained everything thoroughly. We will definitely use Carroll for any future plumbing needs! I HIGHLY recommend them!

Christina Garnett

17:46 10 Nov 17

Carroll Plumbing came to our house within 24 hours of our initial call. Our technician, Dustin, was incredible. He was on time, polite, courteous and friendly. He fixed our shower, installed a new sink in our basement and replaced the main shutoff valve for our water. He was fantastic and we will ask for Dustin by name in the future. We have used Carroll Plumbing for over 15 years and were saddened when our former plumber retired. Fortunately, Dustin is absolutely top notch.

Blair Nelsen

22:17 24 Oct 17

Carroll is always on pointe. They came today to fix a leaky and sticking shower. They had to take off 3 valve controllers to get to the problem and were very careful to keep all the trim and insides in great condition. I was worried about working on our expensive shower fixtures, but perfect job. They have done several fixes for me over the years - all great quality - so I figured it was time to give them the review they deserve.

George Smallfield

18:35 31 Aug 17

Great team of guys...patient, pleasant and professional. Many Thanks!

Kennedy Forbes

23:38 11 Aug 17

Just the best in terms of product, service and follow-through!

Kathy Messick

19:06 13 Mar 17

I manage a business located down the street from Carroll Plumbing. We were having our internet upgraded and the contractor doing the work hit our water line. We were without water to our building at 3PM in the afternoon and were facing the possibility of having to close our business. I called Carroll Plumbing and they were over assessing the issue within 10-15 minutes. By 4:30PM our line was fixed and we were back up and running. I cannot thank Carroll Plumbing enough for turning what could have been a disaster into a tiny bump in our day.

Jackie Blosser

20:41 14 Oct 16

Very thorough and personable, I've used their service for years on my HVAC units and recently had them replace my system, install new thermostats, and expand the ductwork. They are timely, clean up after themselves, always answer all of my questions and are never in a hurry. I will continue to use their services in the future.

Ryan Norwood

05:07 02 Nov 15

Our bathroom sink was backed up and none of the usual fixes were working, so we called Carroll. They sent Charlie out right away and he had us fixed in under an hour, explaining what the problem was and how we might address it in the future. He was friendly, competent, and professional! We are planning to use Carroll from now on. Great experience. Thanks!

Casey Dokoupil

16:03 24 Aug 15

Had a problem with a dripping faucet. Aragon from Carroll came out on a Sunday, quickly diagnosed the problem, fixed it, tested it and explained to me clearly what had happened. He was very friendly, on time, worked quickly, and used his boot covers while in the house. It was a great experience.

Neal Lappe

12:16 16 Apr 15

Great company to deal with if you need plumbing work. This most recent need for Carroll was to replace my 16 year old hot water heater. They called me to let me know they were running behind and then called me to tell me the plumber was on his way. After the hot water heater was installed, the plumber reviewed it operation with me. I will use Carroll again.

Elizabeth Long

14:48 09 Apr 15

We came home from work in early spring to find our furnace not working. Carroll came out the next day to look it over. They performed a quick fix until the part that was needed came in. They were back the very next day (on a weekend), working hard to get it working. Everyone from the folks in the office to the technician who did the work were professional and very helpful.I highly recommend Carroll Plumbing and will surely call them first when I need any heating or plumbing work.

Tricia Stohr-Hunt

00:48 18 Nov 14

We are in the process of renovations on our 1932 home. Bruce, Jeff, and Jim have provided great service and technical expertise on boiler and hot water heater replacement, HVAC, and general plumbing. They and their assistants are on-time, courteous, friendly, patient, responsive, skilled professionals. We couldn't be more pleased!

Camille Harris

01:05 22 Oct 14

My first encounter with Carroll Plumbing and Heating was in 2006, while working for a competitor of Carroll's. As I recall, I was intimidated and thought, "I would never be able to work for them (Carroll Plumbing and Heating, CH&H)". C.P.& H. does not just rip out and replace. This company specializes in repairs. Finding innovative ways of making difficult situations work in their favor, for the sake of the customer.
When I went to apply for a job, I was taken in and assigned to work with Tommy Hall. Tommy taught me so much about plumbing, I now can use his snarky remark of "I forgot more about plumbing than you know" when I talk to other plumbers.
Today, I own and operate a sewer and drain company in Massachusetts. Just yesterday, I was given such a complement and was reminded, I learned from the best.

James Leasure

04:21 02 Jun 14

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