Privacy Policy
Carroll Plumbing & Heating, Inc. may collect personal information, including names, phone numbers, email addresses, and service-related details when customers submit forms through our website, request service, schedule appointments, or otherwise communicate with our team.
By providing your phone number and opting in to receive SMS communications, you consent to receive informational text messages from Carroll Plumbing & Heating, Inc. These communications may include:
- Appointment reminders
- Scheduling confirmations and updates
- Technician arrival notifications
- Service-related communications
- Account notifications
- Customer support messages
Message frequency may vary depending on your scheduled services.
SMS Consent & Data Usage
Phone numbers and SMS opt-in consent are collected through website forms, service requests, scheduling tools, and direct customer interactions. Messaging consent information is maintained securely and is used solely for communication related to Carroll Plumbing & Heating services.
No Sharing or Selling of Mobile Information
Mobile information, phone numbers, and SMS opt-in data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Information may only be shared with trusted service providers who assist in operating our business and delivering communications, provided those parties agree to maintain the confidentiality and security of customer information.
Opt-Out Instructions
Customers may opt out of receiving text messages at any time by replying STOP to any SMS message received from Carroll Plumbing & Heating, Inc.
For assistance, reply HELP or contact us directly using the information below.
Data Rates & Messaging Charges
Message and data rates may apply depending on your wireless carrier and service plan.
Customer Support Contact Information
Carroll Plumbing & Heating, Inc.
2108 Maywill Street
Richmond, VA 23230
Phone: (804) 358-6322
Email: service@carrollplumbingva.com
Information We Collect
We may collect information including but not limited to:
- Name
- Phone number
- Email address
- Service address
- Appointment information
- Service request details
- Website usage information and cookies
This information is used to:
- Schedule and manage appointments
- Provide customer support
- Deliver requested services
- Send service updates and notifications
- Improve website performance and customer experience
- Maintain communication preferences and messaging consent records
We take reasonable measures to protect customer information and maintain the security of personal data submitted through our website and communication systems.
As you browse Carroll Plumbing & Heating, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Carroll Plumbing & Heating. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.
