Main Water and Sewer Line Repair

a sewer line in need of repair.

Although you can’t see them, your main water and sewer lines play a critical role in your family’s comfort and safety. Without them, you wouldn’t have clean water coming into your home or the convenient and efficient outflow and removal of waste.

Unfortunately, water and sewer lines break and need to be repaired or replaced. When that happens, the situation can seem overwhelming. We’ll explain why these water and sewer lines may leak or rupture, how you can tell if you have a broken or leaky line, and what you should do if you suspect a leak or a break.

Why These Lines May Leak or Break

While your main water and sewer lines are working behind the scenes, natural weather and earth processes can get in the way. These lines can break due to natural freeze and thaw cycles, intrusive tree roots, and shifting or settling ground.

The pipes leading in and flowing out of older homes with galvanized steel plumbing also suffer from corrosion, which eventually causes the lines to fail. An unresolved backup or clog in the lines can cause a leak or rupture too. When that happens, water or sewage often comes into flood and damage homes. Improper installation is another cause of broken water and sewer lines.


Signs of a Break in Your Lines

Whether it’s due to a burst pipe, leaking pipe, or general corrosion, you need to quickly address breaks and leaks. But how can you tell there’s a problem when these lines are underground? Well, here are some common things to look out for.

Foul-smelling odors

One of the early signs that your main sewer line needs to be repaired is a strange or foul order from your drains or lawn.

Strange bubbling or gurgling noise

An odd gurgling sound coming out of your drains, faucets, or toilets can also be a tell-tale sign that you’ve got a problem and need a line repaired.

Changes to your water pressure or water bills

If you have a broken or leaking main water line, you’ll likely see a change in water pressure or even higher than normal water bills.

Standing water on your lawn

When your main water line has a break or needs to be repaired, you might see pools of water on your lawn or in the street. If you see this, you should check your sprinkler system. But if all is well there, you quite possibly have a problem with your water line.

Water damage

Like stains around drains or on ceilings, water damage is a tell-tale sign of trouble. You may also have structural water damage to your home’s foundation, which is extremely concerning.

The Importance of Routine Line Maintenance

As you can see, there are many reasons why your main water or sewer lines can end up leaking or rupturing. But you can keep this from happening with regular maintenance. It’s always a good idea to have a professional plumber come out and do an inspection to ensure your main water and sewer lines are in good working order.

If needed, your technician can do a sewer clean-out and check valve installation to get ahead of any problems. With a quick call, line inspection, and easy maintenance, you can save time and avoid emergencies. You also save money by keeping your water and sewer system working well in the long run.

Main Water and Sewer Line Repair FAQs

Will homeowners or a property insurance policy cover the cost of a main water or sewer line repair or replacement?

Each insurance policy is different. But in general, insurance policies are more likely to cover sudden and unforeseen events when you’ve kept up on routine maintenance. If clogs or invasive tree roots cause the problem, it’s less likely your insurance will cover it.

Can I do a DIY fix by cleaning my lines out myself?

If your main water or sewer line is clogged or even collapsed, using a snake or chemicals can make things worse. It can force an even bigger backup or damage, which can rupture a large section of the line. That break can then cause extensive flooding and damage to your property.

So no. It’s always best to get professional help when dealing with something as important as your safety and property.

What is the difference between the traditional and trenchless pipe or line replacement?

Traditional line replacements require digging a trench along the length of the water or sewer pipe. Any driveways, sidewalks, or structures on top of your line must be dug out of the ground. From there, a new line is put in and connected to the full water or sewer system.

Trenchless line replacements require minimal digging and excavation, so they’re the perfect solution when your sewer line runs under driveways, sidewalks, or existing structures. The old pipe is taken out and replaced in the same tunnel or within the existing line, making the process much quicker.

How long does it take for a line replacement? That depends on whether you have a trenchless or traditional line replacement. Since the trenchless procedure is far less invasive, it’s also quicker. On average, a trenchless replacement takes a day or two. Traditional replacement requires bringing in heavy machinery and excavating the line, which can take several days.

How much does replacing a main water or sewer line cost?

As you can imagine, the costs depend on many factors. Some big ones include where the leak or break is, if you need a repair or replacement, and the materials required for the job. Whether you want to have traditional or trenchless work done also matters.

According to HomeAdvisor’s 2021 report, replacing a water line can cost anywhere from $2,000 to more than $10,000. They also say that digging and replacing a sewer line can cost anywhere from $3,000 to about $25,000.

These costs are just ballpark estimates and vary depending on the specific job. But you can see why we recommend inspection and maintenance of your existing lines. It’s like going to the dentist for check-ups and cleanings and not waiting for the emergency toothache and root canal.

When You Need Your Lines Repaired or Replaced

Call a professional plumber right away if you see anything concerning. Quick action can keep your family safe and save your property.

Professional plumbers are trained and certified in the latest safety techniques and can perform a sewer or water line repair in many different situations. Whether it’s under concrete, housing structures, landscaped yards, mud, or rock, they can do it.

If one of your main lines is broken beyond repair, then your technician can replace and install a new line, whether it’s the entire system or just a small part of it. When seeking sewer or water line repair service, look for a professional that offers trenchless technology, camera inspections, and conventional excavation installations for the best outcome.

If you’re interested in an inspection of your main water and sewer lines or think you might have a leak or break, we can help. Schedule an appointment by giving us a call at  (804) 463-6336 or clicking the button below.

Payment Options

We now are offering payment options for our customers. You have the option to choose either a same-as-cash or fixed-rate loan. Click the buttons below to get started on your projects!

*Loans provided by EnerBank USA, Member FDIC, (1245 Brickyard Rd., Suite 600, Salt Lake City, UT 84106) on approved credit, for a limited time. Repayment term is 60 months. 6.99% fixed APR. Minimum loan amounts apply. The first monthly payment will be due 30 days after the loan closes.

*Loans provided by EnerBank USA, Member FDIC, (1245 Brickyard Rd., Suite 600, Salt Lake City, UT 84106) on approved credit, for a limited time. Repayment terms vary from 24 to 132 months. Interest waived if repaid in 365 days. 17.99% fixed APR, effective as of May 1, 2021, subject to change. Interest starts accruing when the loan closes.

We have used Carroll for over 10 years on our home and on a rental house. They have consistently been the best. Good response, professional technicians, fair prices. I called them over the holiday freeze because a rental house furnace broke. They got a guy out that day & got the furnace going. This has happened for us every time.
Carrol heating and plumbing responded very rapidly and Amani was wonderful thank you!
I called in urgent repair of my water heater at my dog grooming business. They had a technician at my shop in a hour. He had me up and running and when the water heater quit working later in the day they came back that afternoon. As the heater was under warranty they were able to to install anew one the next morning. I was amazed at the prompt and friendly service.
I reached out to Carroll Plumbing & Heating to see what was going on with the A/C unit at my rental property. David returned my call promptly and we scheduled an appointment to investigate the issue. He was very professional, knowledgeable, and able to answer all my questions. The pricing was very fair and reasonable. The install crew was very friendly, both introducing themselves upon entering the home. The system was swapped out quickly and they made sure I understood the new system prior to leaving. I was very happy with the service provided by Carroll Plumbing & Heating. They are easy to work and I highly recommend.
Carroll Plumbing and Heating installed my new gas hot water heater. Their technicians did an exceptional job. They were professional, polite, knowledgeable, and respectful of me and my home. Dave and Zach installed the gas hot water heater. Dave made sure that he answered all of my questions and that I knew how the new hot water heater worked with my Aqua Therm furnace. It was a pleasure working with multiple technicians from Carroll Plumbing and Heating.
Super quick to come tell me that my problem wasn’t a problem. Crew was honest & chill.
Our hot water heater died and we were able to get a estimator out in the morning and the heater replaced in the afternoon. They were professional, friendly and easy to do business with. Highly recommmend!
I’ve had several occasions to use Carroll Plumbing and they have always been great. Today was no exception. I had an emergency and they were able to stay on top of their schedules to work us in. Problem quickly solved. Thanks for the fast and efficient service!
We have used Carroll’s plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940’s bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!
I have used Carroll for everything from installation of a ducted minisplit a/c system to repair work on an aged water boiler heating system and have found them to be excellent on every job. They are 100% transparent on billing, if a job takes less time than what was budgeted the final bill reflects time spent on the job rather than the estimate. Just wonderful folks.
Great job replacing sink faucet.
Best in Richmond by far. I am a Landlord and every single time I have had a problem they have responded immediately, this has been going on for over 10 years, I am absolutely delighted that we have such a fine provider of important community service. Keep it up! Thank you Carroll.
Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldn't send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an "A" plus. Thanks to them guys at Carroll.
Called over holiday weekend w leaking sewage pipe. They advised cost would be high and suggested temporary water collection. Saved us money and earned our respect for their integrity. Made repair quickly after. Get service and workmanship.
Robert and Mike are great. Arrived on time and went right to work. I had another issue and they took the time to explain what I needed. I have more work to be done and plan to ask for them specifically.
I have been a customer of Carroll Plumbing and Heating for over 30 years and would not go anywhere else.
I will never call anyone else again! They were so nice, super fast, and very efficient!!! Everyone from the receptionist to the dispatcher and the technicians. The manager even checked in on us!! Cannot say enough great things about this company!! Thank you so much!!
The guys from Carroll were prompt, professional, patient & reasonable. They diagnosed my problem, replaced the parts and were in & out within an hour. This was the first time I've use Carroll and I can guarantee there will be a second when the need arises.
Excellent Customer Service
Best plumbing, heating and cooling contractor in the metro area!
Excellent job and workmanship. We had an emergency issue that required a gas line replacement. They were on the spot, courteous, and professional. We never had to go a night without heat or hot water. I'll go back to this place for all of my heating and plumbing needs. Dustin is a great plumber and Bruce runs a tight shop -- personally making sure customers are happy.
Great service! I called them late Monday and they were at my house Tuesday morning the next day. Always have had a great experience with Carroll. Highly recommend them!
Had an extremely poor experience with another plumbing company in Richmond and was sick of dealing with trying to get in contact with their "managers." My roommate found Carroll online and I called for an appointment. The receptionist that answered was very nice and seemed to know exactly who to send me to for immediate assistance, rather than have me play phone tag with multiple departments.A kind man named Bruce was over to diagnose the issue, walk me through the repair and how our aged heating system worked, and think of a creative solution that saved me over $500 off the total bill with a fair invoice that detailed the work demands and parts used--all in the same day. They may be a little pricey, but I was incredibly impressed with their speed, customer service, and attentiveness to the intricacies of aged baseboard radiators. I've never worked with any other home service companies who were willing to quote a new and innovative solution for a typically expensive repair. Keep up the great work!
Best plumbing company around :)
I called this company due to an emergency that I had. My pipes burst and I had no heat or hot water and it was 14 degrees outside. Bruce was extremely helpful, kind and quick to solve the problem. They came out quickly, gave a reasonable estimate and stayed until they were assured the problem was fixed. Dave was a great help, along with the other gentleman who helped him. I will definitely use this company in the future and will recommend them to anyone with heating and plumbing needs! They are knowledgeable, have excellent customer service, and helped me out tremendously when I needed them. A+ job!
Carroll is the best HVAC & Plumbing company in town! Two years ago, I had 5 different plumbers take a look at a new water heater where the pilot was not remaining lit. All 5 incompetent plumbers (several whom has fancy commercials that air today) could not figure out the problem. The last plumber actually referred me to Carroll and I so glad he didn't allow pride to keep him from sending me to someone who knew what they were doing. A week before X-mas, Carroll came out, figured out the entire WH needed to be replaced (through warranty), and though they didn't install the old WH they handled the entire warranty process that included removing the old WH and installing the new one. The entire process was completed in 2 days. About 3 days after they installed it, there was slight condensation buildup on one of the pipes that concerned me and after calling, Carroll immediately came out and stopped it. Today, after turning the heat on for the 1st time since last winter, I noticed cooler air blowing. I called Carroll this morning and within a few hours the dispatcher had Jacob come by. Within a few minutes Jacob quickly diagnosed the problem (which was a closed valve that was mistakenly left off when they came out last time). Jacob was a peach and the dispatcher was very kind.
Carroll Plumbing was fantastic! They were able to get me an appointment the very next day after I first called and the technician (Kenny) that they sent out was efficient, friendly and explained everything thoroughly. We will definitely use Carroll for any future plumbing needs! I HIGHLY recommend them!
Carroll Plumbing came to our house within 24 hours of our initial call. Our technician, Dustin, was incredible. He was on time, polite, courteous and friendly. He fixed our shower, installed a new sink in our basement and replaced the main shutoff valve for our water. He was fantastic and we will ask for Dustin by name in the future. We have used Carroll Plumbing for over 15 years and were saddened when our former plumber retired. Fortunately, Dustin is absolutely top notch.
Carroll is always on pointe. They came today to fix a leaky and sticking shower. They had to take off 3 valve controllers to get to the problem and were very careful to keep all the trim and insides in great condition. I was worried about working on our expensive shower fixtures, but perfect job. They have done several fixes for me over the years - all great quality - so I figured it was time to give them the review they deserve.
I manage a business located down the street from Carroll Plumbing. We were having our internet upgraded and the contractor doing the work hit our water line. We were without water to our building at 3PM in the afternoon and were facing the possibility of having to close our business. I called Carroll Plumbing and they were over assessing the issue within 10-15 minutes. By 4:30PM our line was fixed and we were back up and running. I cannot thank Carroll Plumbing enough for turning what could have been a disaster into a tiny bump in our day.
Very thorough and personable, I've used their service for years on my HVAC units and recently had them replace my system, install new thermostats, and expand the ductwork. They are timely, clean up after themselves, always answer all of my questions and are never in a hurry. I will continue to use their services in the future.
Had a problem with a dripping faucet. Aragon from Carroll came out on a Sunday, quickly diagnosed the problem, fixed it, tested it and explained to me clearly what had happened. He was very friendly, on time, worked quickly, and used his boot covers while in the house. It was a great experience.
Great company to deal with if you need plumbing work. This most recent need for Carroll was to replace my 16 year old hot water heater. They called me to let me know they were running behind and then called me to tell me the plumber was on his way. After the hot water heater was installed, the plumber reviewed it operation with me. I will use Carroll again.
We came home from work in early spring to find our furnace not working. Carroll came out the next day to look it over. They performed a quick fix until the part that was needed came in. They were back the very next day (on a weekend), working hard to get it working. Everyone from the folks in the office to the technician who did the work were professional and very helpful.I highly recommend Carroll Plumbing and will surely call them first when I need any heating or plumbing work.