Who Installs AC Units (And Questions To Ask Them)

Posted on July 31st, 2019 by carrolladmin

Choosing the right company to install your air conditioner is a crucial decision. You want someone fully qualified to handle the installation process, which itself can be highly complex. It requires extensive knowledge of how home cooling works, so you don’t want just anyone to do it.

Here, we’ll go over qualifications for people who install AC units and what questions you should ask before you hire them.

Locating Professionals Who Install AC Units

Some of the key qualifications of an air conditioning installation professional include the following:

Certification

The first requirement of someone who installs AC units is certification.

There are many HVAC certifications out there, and each of them has its merits. Common designations for HVAC installation technicians include NATE certification and HVAC Excellence Certification.

Also, state laws often require licensing. The state of Virginia, for instance, strongly encourages people to only hire licensed HVAC professionals. Licensing shows that they’ve received proper training to handle air conditioner installation.

Experience

Just as important as licensing is experience.

Professional experience is often required for certain levels of certification or licensing, so it could be said that of the two, that experience is often more important.

Industry experience with installing air conditioning systems is vital since the process can be highly complex. Technicians need to determine the right size and type of AC unit to install in a home-based on its square footage, level of insulation, and so forth, meaning there’s quite a bit that can go wrong.

Insurance

Given that there are things that could go wrong during air conditioner installation, your HVAC installer needs to be fully insured.

Liability insurance protects homeowners if the installation process results in damage to the home or personal injury.

Local

Finally, the person you hire to perform an AC installation should be local. There are several reasons for this, the first of which is protection. Someone who operates out of their truck is harder to contact, and much harder to hold accountable for poor service than a technician from a brick-and-mortar location.

On top of that, local HVAC professionals have knowledge of the climate in the area, giving them a good sense for what is necessary when it comes to heating and cooling. This means they’ll provide much more effective AC installation that is designed to handle the local weather.

Finally, local AC installers are more accessible in the event of an emergency. Instead of trying to track someone down who may be from out of state, you’ll have a service provider nearby and ready to deliver prompt service.

Who Should Not Install An AC Unit

Looking at the other side, it’s important to know who not to trust with AC installation.

Unlicensed “professionals”

Someone unlicensed may or may not have the skills necessary to handle the installation process. You have no guarantee that the work they perform is at all reliable, so it’s best to avoid “professionals” who don’t have any licensing.

HVAC mechanics with no physical location

If your HVAC mechanic has no physical location, it’s much harder to hold them accountable for shoddy work. They, therefore, have less reason to provide the level of quality you’d expect from a local service, so try to find a company with a distinct mailing address.

Yourself

Finally, some people may be tempted to DIY their AC installation. Unless you have the training and experience necessary to do so, you shouldn’t attempt to install AC units at home. Doing so is not only risky, but it can get very expensive, especially if errors occur during installation.

Questions For Potential AC Technicians Who Install AC Units

When choosing someone to perform AC installation in your home, ask them these questions:

Are you licensed and insured?

Make sure they carry enough insurance to be licensed in the state. If they aren’t insured, don’t hire them. It’s too much of a risk.

Where are you located?

Getting a physical location gives you an idea of whether they’re local or not. Once you get an address, you can cross-check it with online resources to see if the address is legitimate.

If not, you likely won’t get much follow-up support with your system, nor would they be very accessible in the event of an emergency.

Do you have any references I can contact?

Asking companies who install AC units about former customers can be a great way to evaluate the quality of their work and determine whether they’re reputable.

What certifications do your technicians have?

Certified technicians are proven to have strong and current skills, meaning you can rely on them to do good work.

How long have you been in business?

Seeing how long a business has been operating will allow you to gauge their level of experience.

Also, an HVAC company that has been in the area for a long time likely has a solid reputation for performing quality work.

Choosing The Best Company To Install AC Units

As you look for these qualities and ask the questions above, you’ll be able to choose the best company to install your AC unit.
Learn More

DOWNTOWN - FAN
DOWNTOWN - FAN
NORTHSIDE
NORTHSIDE
SOUTHSIDE
SOUTHSIDE
WEST END
WEST END
I reached out to Carroll Plumbing & Heating to see what was going on with the A/C unit at my rental property. David returned my call promptly and we scheduled an appointment to investigate the issue. He was very professional, knowledgeable, and able to answer all my questions. The pricing was very fair and reasonable. The install crew was very friendly, both introducing themselves upon entering the home. The system was swapped out quickly and they made sure I understood the new system prior to leaving. I was very happy with the service provided by Carroll Plumbing & Heating. They are easy to work and I highly recommend.
Carroll Plumbing and Heating installed my new gas hot water heater. Their technicians did an exceptional job. They were professional, polite, knowledgeable, and respectful of me and my home. Dave and Zach installed the gas hot water heater. Dave made sure that he answered all of my questions and that I knew how the new hot water heater worked with my Aqua Therm furnace. It was a pleasure working with multiple technicians from Carroll Plumbing and Heating.
Super quick to come tell me that my problem wasn’t a problem. Crew was honest & chill.
I have now used Carroll Plumbing three times (2 crisis times and 1 regular fix) and each time they were knowledgeable, responsive and fit me in on emergency basis. They are wonderful. If you live in an old home, you WILL have some plumbing issue at some point and your reliance on a good plumber who will come figure it out and explain it well is crucial. They are the ONLY people in Richmond I will ever use.
Our hot water heater died and we were able to get a estimator out in the morning and the heater replaced in the afternoon. They were professional, friendly and easy to do business with. Highly recommmend!
I’ve had several occasions to use Carroll Plumbing and they have always been great. Today was no exception. I had an emergency and they were able to stay on top of their schedules to work us in. Problem quickly solved. Thanks for the fast and efficient service!
We have used Carroll’s plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940’s bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!
I have used Carroll for everything from installation of a ducted minisplit a/c system to repair work on an aged water boiler heating system and have found them to be excellent on every job. They are 100% transparent on billing, if a job takes less time than what was budgeted the final bill reflects time spent on the job rather than the estimate. Just wonderful folks.
Great job replacing sink faucet.
Best in Richmond by far. I am a Landlord and every single time I have had a problem they have responded immediately, this has been going on for over 10 years, I am absolutely delighted that we have such a fine provider of important community service. Keep it up! Thank you Carroll.
Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldn't send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an "A" plus. Thanks to them guys at Carroll.
Called over holiday weekend w leaking sewage pipe. They advised cost would be high and suggested temporary water collection. Saved us money and earned our respect for their integrity. Made repair quickly after. Get service and workmanship.
Robert and Mike are great. Arrived on time and went right to work. I had another issue and they took the time to explain what I needed. I have more work to be done and plan to ask for them specifically.
I have been a customer of Carroll Plumbing and Heating for over 30 years and would not go anywhere else.
I will never call anyone else again! They were so nice, super fast, and very efficient!!! Everyone from the receptionist to the dispatcher and the technicians. The manager even checked in on us!! Cannot say enough great things about this company!! Thank you so much!!
The guys from Carroll were prompt, professional, patient & reasonable. They diagnosed my problem, replaced the parts and were in & out within an hour. This was the first time I've use Carroll and I can guarantee there will be a second when the need arises.
Excellent Customer Service
Best plumbing, heating and cooling contractor in the metro area!
Excellent job and workmanship. We had an emergency issue that required a gas line replacement. They were on the spot, courteous, and professional. We never had to go a night without heat or hot water. I'll go back to this place for all of my heating and plumbing needs. Dustin is a great plumber and Bruce runs a tight shop -- personally making sure customers are happy.
Great service! I called them late Monday and they were at my house Tuesday morning the next day. Always have had a great experience with Carroll. Highly recommend them!
Had an extremely poor experience with another plumbing company in Richmond and was sick of dealing with trying to get in contact with their "managers." My roommate found Carroll online and I called for an appointment. The receptionist that answered was very nice and seemed to know exactly who to send me to for immediate assistance, rather than have me play phone tag with multiple departments.A kind man named Bruce was over to diagnose the issue, walk me through the repair and how our aged heating system worked, and think of a creative solution that saved me over $500 off the total bill with a fair invoice that detailed the work demands and parts used--all in the same day. They may be a little pricey, but I was incredibly impressed with their speed, customer service, and attentiveness to the intricacies of aged baseboard radiators. I've never worked with any other home service companies who were willing to quote a new and innovative solution for a typically expensive repair. Keep up the great work!
Best plumbing company around :)
I called this company due to an emergency that I had. My pipes burst and I had no heat or hot water and it was 14 degrees outside. Bruce was extremely helpful, kind and quick to solve the problem. They came out quickly, gave a reasonable estimate and stayed until they were assured the problem was fixed. Dave was a great help, along with the other gentleman who helped him. I will definitely use this company in the future and will recommend them to anyone with heating and plumbing needs! They are knowledgeable, have excellent customer service, and helped me out tremendously when I needed them. A+ job!
Carroll is the best HVAC & Plumbing company in town! Two years ago, I had 5 different plumbers take a look at a new water heater where the pilot was not remaining lit. All 5 incompetent plumbers (several whom has fancy commercials that air today) could not figure out the problem. The last plumber actually referred me to Carroll and I so glad he didn't allow pride to keep him from sending me to someone who knew what they were doing. A week before X-mas, Carroll came out, figured out the entire WH needed to be replaced (through warranty), and though they didn't install the old WH they handled the entire warranty process that included removing the old WH and installing the new one. The entire process was completed in 2 days. About 3 days after they installed it, there was slight condensation buildup on one of the pipes that concerned me and after calling, Carroll immediately came out and stopped it. Today, after turning the heat on for the 1st time since last winter, I noticed cooler air blowing. I called Carroll this morning and within a few hours the dispatcher had Jacob come by. Within a few minutes Jacob quickly diagnosed the problem (which was a closed valve that was mistakenly left off when they came out last time). Jacob was a peach and the dispatcher was very kind.
Carroll Plumbing was fantastic! They were able to get me an appointment the very next day after I first called and the technician (Kenny) that they sent out was efficient, friendly and explained everything thoroughly. We will definitely use Carroll for any future plumbing needs! I HIGHLY recommend them!
Carroll Plumbing came to our house within 24 hours of our initial call. Our technician, Dustin, was incredible. He was on time, polite, courteous and friendly. He fixed our shower, installed a new sink in our basement and replaced the main shutoff valve for our water. He was fantastic and we will ask for Dustin by name in the future. We have used Carroll Plumbing for over 15 years and were saddened when our former plumber retired. Fortunately, Dustin is absolutely top notch.
Carroll is always on pointe. They came today to fix a leaky and sticking shower. They had to take off 3 valve controllers to get to the problem and were very careful to keep all the trim and insides in great condition. I was worried about working on our expensive shower fixtures, but perfect job. They have done several fixes for me over the years - all great quality - so I figured it was time to give them the review they deserve.
I manage a business located down the street from Carroll Plumbing. We were having our internet upgraded and the contractor doing the work hit our water line. We were without water to our building at 3PM in the afternoon and were facing the possibility of having to close our business. I called Carroll Plumbing and they were over assessing the issue within 10-15 minutes. By 4:30PM our line was fixed and we were back up and running. I cannot thank Carroll Plumbing enough for turning what could have been a disaster into a tiny bump in our day.
Very thorough and personable, I've used their service for years on my HVAC units and recently had them replace my system, install new thermostats, and expand the ductwork. They are timely, clean up after themselves, always answer all of my questions and are never in a hurry. I will continue to use their services in the future.
Had a problem with a dripping faucet. Aragon from Carroll came out on a Sunday, quickly diagnosed the problem, fixed it, tested it and explained to me clearly what had happened. He was very friendly, on time, worked quickly, and used his boot covers while in the house. It was a great experience.
Great company to deal with if you need plumbing work. This most recent need for Carroll was to replace my 16 year old hot water heater. They called me to let me know they were running behind and then called me to tell me the plumber was on his way. After the hot water heater was installed, the plumber reviewed it operation with me. I will use Carroll again.
We came home from work in early spring to find our furnace not working. Carroll came out the next day to look it over. They performed a quick fix until the part that was needed came in. They were back the very next day (on a weekend), working hard to get it working. Everyone from the folks in the office to the technician who did the work were professional and very helpful.I highly recommend Carroll Plumbing and will surely call them first when I need any heating or plumbing work.
js_loader