How To Choose The Best Water Heater Repair Company (Quickly!)

Posted on October 23rd, 2018 by carrolladmin

When you need water heater repair, you must act fast. You don’t want to waste any time as long as you have flooding or no hot water.

Precious time shouldn’t be spent combing service provider listings.  

Figuring out which company you can trust should be done quickly, but you still want to ensure you make the right choice.

Here, we’ll discuss how to find the best water heater repair company in your area.

Finding The Best Water Heater Repair Company

Making a well-informed decision and choosing the best water heater repair company all starts with knowing where to look.

A quick Google search will get you a long list, but choosing whichever one comes first won’t necessarily be the best idea.

Here are some ideas to determine which water heater repair company is actually the best for your needs.

Friends and Neighbors

A great place to start is with your friends and neighbors.

From them, you’ll learn about which companies provide quality work while also getting some warnings on who to avoid.

Take some time to talk to a few of your friends and neighbors who have recently had hot water heater repairs and learn about their experiences.

Online Reviews

The next place to look is through online reviews.

Angie’s List and other sites can provide you with multiple reviews on businesses your friends recommend. You can also locate other water heater repair companies by looking at reviews as well.

The information you find in this search will help you figure out which companies have the necessary qualities to provide good, reliable work.

Better Business Bureau

The BBB is a great resource for double-checking the trustworthiness of a water heater repair company.

By looking at their BBB profile, you’ll be able to take a look at their company details, how long they have been in business, and what complaints may have been filed against them.

If there are any complaints, you can even see how they were resolved. This information provides great insight into how they value their customers.

Qualities Of A Great Water Heater Repair Company

Once you’ve found a potential water heater repair company, it doesn’t hurt to give them a call.

There will be a few qualities you’ll want to look for as you talk with them, so be sure to have some questions on hand.


Typically, a well-established company with many years of experience will do better work than a place that hasn’t been around as long. This is true for a couple reasons.

First, a company with decades of experience under their belt has withstood the test of time. Their customers have overall been satisfied with their work, and they haven’t had any incidents that would put them out of business. This speaks to both the quality of their work as well as their integrity.

Secondly, a business that has been around for a while has the experience necessary to handle any situation that may arise with your water heater. They know the ins and outs of how these units work, and they’ll be far more likely to fix everything properly without issues.

Finally, a well-established company has built up a solid reputation, meaning you’re more likely to get exactly what they promise.

Reputation for Integrity

A company’s reputation will tell you whether or not you can trust them.

There are many water heater repair companies out there that take advantage of their customers, often recommending work that isn’t necessary or overcharging for shoddy work.

Honest companies, on the other hand, will focus on pleasing you and doing what’s right rather than what would yield the highest profit. You can get a feel for a company’s reputation as you look through reviews and see the past work they’ve done.

In addition, an honest company will tend to focus more on building relationships with their customers rather than just making a quick buck, so keep that in mind as you look at their advertising.

Licensed and Insured

Another quality to keep in mind is their technical licensing.

Properly licensed water heater repair companies have gone through relevant training and have proven their knowledge, so you can be sure they know what they’re doing.

Insurance is another important matter. In the event that something happens to go wrong during the repair process, you won’t have to take the brunt of the damages. When talking with your water heater repair company, ask to see evidence of their insurance to make sure they’ve got adequate coverage.

Highly Skilled

Naturally, skill comes into play when determining which company is best. The best water heater repair companies are fully up to date on current systems, and they have many years of experience to back up their technical training.

Licensing is one way to measure skill, but membership in plumbing and HVAC associations can also help. These associations keep their members updated on new systems and current issues in the industry, so it’s worth checking to see what memberships a company holds.

Choosing the Best Water Heater Repair Company

One of the options you’ll want to consider when choosing a water heater repair company is Carroll Plumbing.

We are fully licensed, belong to multiple organizations, maintain an A+ rating with the Better Business Bureau, and above all else, we go out of our way to make sure each of our customers is fully satisfied with our work.

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