Blog

How to Prevent Holiday Plumbing Emergencies

Posted on 27th October, by carrolladmin in Plumbing.

Fall has arrived and we’re getting a taste of crisp breezes and fallen leaves. As we prepare to shut down the air conditioning and trade our open windows for cozy blankets by the fire, it’s important to give your HVAC system some attention. Maintenance and seasonal tune-ups at the onset of heating season is recommended […]

Homeowner Plumbing Questions—Answered!

Posted on 23rd September, by carrolladmin in Plumbing.

At Carroll Plumbing & Heating Inc. we’re impressed with how many of our customers have a good knowledge and understanding of their plumbing and HVAC systems. However, we all stumble upon questions or concerns at some point that lead us in search for more information. Aside from basic maintenance tasks, plumbing is unfamiliar to […]

Water (and Money!) Saving Tips

Posted on 15th August, by carrolladmin in Plumbing.

As a nation, we’re consuming more water than ever. According to the EPA, the average American family of four uses 400 gallons of water per day. While consumption doesn’t pose an immediate threat to our environment, it certainly impacts future fresh water supply, water resources planning as well as our energy bills. Water is one […]

How to Choose the Best Thermostat for your Home

Posted on 19th July, by carrolladmin in hvac.

If at any point you’ve purchased new heating and cooling equipment, invested in routine service, or even regularly changed your air filters, you probably recognize the importance of an efficient, well-maintained HVAC system. It’s easy to forget the important role a thermostat plays in your system’s overall functionality and efficiency. If the primary expectation from […]

Common Air Conditioning Myths Uncovered

Posted on 28th June, by carrolladmin in Cooling.

This spring we’ve been lucky to have a long period of HVAC system inactivity. However, cooling season has now arrived and you’re probably preparing your home for air conditioning (if you haven’t done so already). This is usually accompanied by best practices for saving money and shortcuts for reaching comfortable temperatures faster. In an effort […]

What is a Home Energy Audit?

Posted on 12th April, by carrolladmin in hvac.

According to research from the Department of Energy the average home has enough air leakage to make up a two foot square hole in a wall—this is the equivalent of leaving a window open for a full 24 hours. We’re hearing about energy efficiency, consumption and the condition of our environment more with each day. […]

Ensuring Efficiency and Savings this Cooling Season

Posted on 1st April, by carrolladmin in Cooling.

HVAC systems thrive on the downtime offered in between heating and cooling season. However, the optimal time to turn on the air conditioning is before you actually need to, and that time is now! Testing out your air conditioning is recommended before high temperatures arrive in Central Virginia. Whether your system works fine, or you’ve […]

Cooling Season is Around the Corner—What Homeowners Need to Know

Posted on 17th March, by carrolladmin in Cooling.

We tend to not think about our cooling equipment until we kick it on those first few warm spring days. If you’ve been neglecting preventative maintenance and don’t have seasonal tune-ups performed, you’ll be lucky if your system works properly and efficiently as we inch closer towards cooling season! Maybe you brush off the idea […]

Common Household Plumbing Problems

Posted on 13th February, by carrolladmin in Plumbing.

A home’s plumbing system is a complex network of pipes, drains, valves, fittings and fixtures, all connected to provide water supply and wastewater removal. When you think of a problem occurring within the system, the worst usually comes to mind—a leaking water heater, a burst pipe or a sewage backup. We get many phone calls […]

Preventative Maintenance for HVAC Systems

Posted on 10th January, by carrolladmin in hvac.

Preventative maintenance is critical to the performance and longevity of every HVAC system. Just like cars require oil changes to run properly, HVAC systems need tuning up to operate efficiently. Regular service is important for a number of reasons. Perhaps the most significant is that routine maintenance detects problems before they become major, costly repairs. […]

I’ve had several occasions to use Carroll Plumbing and they have always been great. Today was no exception. I had an emergency and they were able to stay on top of their schedules to work us in. Problem quickly solved. Thanks for the fast and efficient service!

Melissa Ball

We have used Carroll’s plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940’s bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!

Andrea Wilson

I have used Carroll for everything from installation of a ducted minisplit a/c system to repair work on an aged water boiler heating system and have found them to be excellent on every job. They are 100% transparent on billing, if a job takes less time than what was budgeted the final bill reflects time spent on the job rather than the estimate. Just wonderful folks.

Sam Rorabaugh

Great job replacing sink faucet.

Jeff Hause

Best in Richmond by far. I am a Landlord and every single time I have had a problem they have responded immediately, this has been going on for over 10 years, I am absolutely delighted that we have such a fine provider of important community service. Keep it up! Thank you Carroll.

Eric Kelley

Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldn't send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an "A" plus. Thanks to them guys at Carroll.

Charmagne Richardson

Had a new kitchen sink installed today by Keith. Arrived on time, very professional and pleasant, A+ workmanship. Could not have been done better, and the cost was quite reasonable.

Bruce Stevens

I had an issue with a boiler install (not done by Carroll). They came out, took a look, and had it working within 20 minutes. Highly recommend, especially Bruce. He's very knowledgable, friendly, and easy to work with.

Enzo Chiariello

I called them a few weeks ago for some issues in an newly purchased investment property (sink and shower not draining, water heater not working). Unfortunately the issue with the sink was more extensive than we thought but I appreciated that he cut to the chase and let me know up front. They have been incredibly flexible with scheduling since we have had to coordinate some other things in the process with contractors moving cabinets, etc. They are generally in and out without a trace which has been great, and I felt that the price was reasonable. I am pleased with them overall and plan to use them again for my investments and primary residence.

Justine Zinskie

I have used Carroll’s for about 25 years, at two houses. They are quick to come, and always pleased with their work and service. Highly recommend!
M Borton

Maggie Borton

Called over holiday weekend w leaking sewage pipe. They advised cost would be high and suggested temporary water collection. Saved us money and earned our respect for their integrity. Made repair quickly after. Get service and workmanship.

Ben Hagen

Robert and Mike are great. Arrived on time and went right to work. I had another issue and they took the time to explain what I needed. I have more work to be done and plan to ask for them specifically.

Terri M

Very reliable, knowledgeable, and courteous. We've done business with them for years and wouldn't call anyone else.

Elizabeth Roderick

I have been a customer of Carroll Plumbing and Heating for over 30 years and would not go anywhere else.

Bill Fielden

I will never call anyone else again! They were so nice, super fast, and very efficient!!! Everyone from the receptionist to the dispatcher and the technicians. The manager even checked in on us!! Cannot say enough great things about this company!! Thank you so much!!

Jill Anderson

The guys from Carroll were prompt, professional, patient & reasonable. They diagnosed my problem, replaced the parts and were in & out within an hour. This was the first time I've use Carroll and I can guarantee there will be a second when the need arises.

Patrick Siewert

Excellent Customer Service

Justin Bowman

Best plumbing, heating and cooling contractor in the metro area!

Jacob Ray

Excellent job and workmanship. We had an emergency issue that required a gas line replacement. They were on the spot, courteous, and professional. We never had to go a night without heat or hot water. I'll go back to this place for all of my heating and plumbing needs. Dustin is a great plumber and Bruce runs a tight shop -- personally making sure customers are happy.

Matt Gardner

Great service! I called them late Monday and they were at my house Tuesday morning the next day. Always have had a great experience with Carroll. Highly recommend them!

Randy Sklar

I called this morning due to my heat pump not turning on, they fit me into their busy schedule, great service, technician was extremely knowledgeable and friendly, definitely will be using them in the future for some plumbing needs, highly recommend them

Tammy Farmer

Had an extremely poor experience with another plumbing company in Richmond and was sick of dealing with trying to get in contact with their "managers." My roommate found Carroll online and I called for an appointment. The receptionist that answered was very nice and seemed to know exactly who to send me to for immediate assistance, rather than have me play phone tag with multiple departments.A kind man named Bruce was over to diagnose the issue, walk me through the repair and how our aged heating system worked, and think of a creative solution that saved me over $500 off the total bill with a fair invoice that detailed the work demands and parts used--all in the same day. They may be a little pricey, but I was incredibly impressed with their speed, customer service, and attentiveness to the intricacies of aged baseboard radiators. I've never worked with any other home service companies who were willing to quote a new and innovative solution for a typically expensive repair. Keep up the great work!

TK Babington

Best plumbing company around :)

Brandon C. Adkins

Carroll Plumbing & Heating has THE best customer service and response time of anyone I have ever used. I would highly recommend them!!!

Barbara Munsch Bayler

I called this company due to an emergency that I had. My pipes burst and I had no heat or hot water and it was 14 degrees outside. Bruce was extremely helpful, kind and quick to solve the problem. They came out quickly, gave a reasonable estimate and stayed until they were assured the problem was fixed. Dave was a great help, along with the other gentleman who helped him. I will definitely use this company in the future and will recommend them to anyone with heating and plumbing needs! They are knowledgeable, have excellent customer service, and helped me out tremendously when I needed them. A+ job!

Kimberly Earles

The best customer service, honest, and fair pricing. I highly recommend them�

Stacie Platt

My Wife and I have been using Carroll Plumbing-Heating-Cooling for a variety of home plumbing (water and propane) "jobs" for approximately 4 years. Before describing our most recent experience, we wanted to share a summary of all the projects they have completed.

Our first experience with Carroll Plumbing-Heating-Cooling was during the total remodel of our kitchen and laundry room. This was an involved project since we completely changed the footprint of the spaces and therefore had to relocate all the plumbing. We were continually impressed with their professionalism, attention to detail and most of all - the daily communication on the progress/concerns and timeline updates regarding the plumbing related parts of the project.

Later, we decided to upgrade our conventional electric water heater to a Rinnai on-demand, propane-fueled water heater (including the installation of the required propane gas lines/connections, required valves). We consulted multiple contractors for bids and were pleased to see that Carroll Plumbing-Heating-Cooling were experienced installers/service providers of Rinnai on-demand water heaters and had competitive pricing for a "turn-key" project including the required Richmond City permits. We decided to go with Carroll based on our previous experience and were delighted again with the quality of their work, commitment to constant communication and competitive cost of the project.

Approximately 2 years ago, we again contracted Carroll to perform the plumbing related work; upgrades, etc. regarding the complete renovation of our main, full-bathroom. Their attention to detail in execution and communication with not only us but the other trades (tile, electrical, finish-work etc.) was impressive and refreshing.

Our most recent experience occurred during the week prior to Thanksgiving. On 11/19/2017, my Wife contacted Kim at Carroll Plumbing-Heating-Cooling regarding a problem we were experiencing (pipe-knocking/banging noises) after recently installing a new high efficiency washing machine. Kim immediately dispatched a plumber/Rinnai specialist and the identified the problem that day as a condition called "Waterhammering". The part was ordered and installed the next day at a surprisingly low cost.

Carroll has always satisfied our plumbing needs - we don't hesitate to call them when an issue or project arises.

Give them a call and experience their commitment to customer satisfaction yourself.

Craig Kodak

Carroll is the best HVAC & Plumbing company in town! Two years ago, I had 5 different plumbers take a look at a new water heater where the pilot was not remaining lit. All 5 incompetent plumbers (several whom has fancy commercials that air today) could not figure out the problem. The last plumber actually referred me to Carroll and I so glad he didn't allow pride to keep him from sending me to someone who knew what they were doing. A week before X-mas, Carroll came out, figured out the entire WH needed to be replaced (through warranty), and though they didn't install the old WH they handled the entire warranty process that included removing the old WH and installing the new one. The entire process was completed in 2 days. About 3 days after they installed it, there was slight condensation buildup on one of the pipes that concerned me and after calling, Carroll immediately came out and stopped it. Today, after turning the heat on for the 1st time since last winter, I noticed cooler air blowing. I called Carroll this morning and within a few hours the dispatcher had Jacob come by. Within a few minutes Jacob quickly diagnosed the problem (which was a closed valve that was mistakenly left off when they came out last time). Jacob was a peach and the dispatcher was very kind.

Tara Thomas

Carroll Plumbing was fantastic! They were able to get me an appointment the very next day after I first called and the technician (Kenny) that they sent out was efficient, friendly and explained everything thoroughly. We will definitely use Carroll for any future plumbing needs! I HIGHLY recommend them!

Christina Garnett

Carroll Plumbing came to our house within 24 hours of our initial call. Our technician, Dustin, was incredible. He was on time, polite, courteous and friendly. He fixed our shower, installed a new sink in our basement and replaced the main shutoff valve for our water. He was fantastic and we will ask for Dustin by name in the future. We have used Carroll Plumbing for over 15 years and were saddened when our former plumber retired. Fortunately, Dustin is absolutely top notch.

Blair Nelsen

Carroll is always on pointe. They came today to fix a leaky and sticking shower. They had to take off 3 valve controllers to get to the problem and were very careful to keep all the trim and insides in great condition. I was worried about working on our expensive shower fixtures, but perfect job. They have done several fixes for me over the years - all great quality - so I figured it was time to give them the review they deserve.

George Smallfield

Great team of guys...patient, pleasant and professional. Many Thanks!

Kennedy Forbes

Just the best in terms of product, service and follow-through!

Kathy Messick

I manage a business located down the street from Carroll Plumbing. We were having our internet upgraded and the contractor doing the work hit our water line. We were without water to our building at 3PM in the afternoon and were facing the possibility of having to close our business. I called Carroll Plumbing and they were over assessing the issue within 10-15 minutes. By 4:30PM our line was fixed and we were back up and running. I cannot thank Carroll Plumbing enough for turning what could have been a disaster into a tiny bump in our day.

Jackie Blosser

Very thorough and personable, I've used their service for years on my HVAC units and recently had them replace my system, install new thermostats, and expand the ductwork. They are timely, clean up after themselves, always answer all of my questions and are never in a hurry. I will continue to use their services in the future.

Ryan Norwood

Had a problem with a dripping faucet. Aragon from Carroll came out on a Sunday, quickly diagnosed the problem, fixed it, tested it and explained to me clearly what had happened. He was very friendly, on time, worked quickly, and used his boot covers while in the house. It was a great experience.

Neal Lappe

Great company to deal with if you need plumbing work. This most recent need for Carroll was to replace my 16 year old hot water heater. They called me to let me know they were running behind and then called me to tell me the plumber was on his way. After the hot water heater was installed, the plumber reviewed it operation with me. I will use Carroll again.

Elizabeth Long

We came home from work in early spring to find our furnace not working. Carroll came out the next day to look it over. They performed a quick fix until the part that was needed came in. They were back the very next day (on a weekend), working hard to get it working. Everyone from the folks in the office to the technician who did the work were professional and very helpful.I highly recommend Carroll Plumbing and will surely call them first when I need any heating or plumbing work.

Tricia Stohr-Hunt

We are in the process of renovations on our 1932 home. Bruce, Jeff, and Jim have provided great service and technical expertise on boiler and hot water heater replacement, HVAC, and general plumbing. They and their assistants are on-time, courteous, friendly, patient, responsive, skilled professionals. We couldn't be more pleased!

Camille Harris

My first encounter with Carroll Plumbing and Heating was in 2006, while working for a competitor of Carroll's. As I recall, I was intimidated and thought, "I would never be able to work for them (Carroll Plumbing and Heating, CH&H)". C.P.& H. does not just rip out and replace. This company specializes in repairs. Finding innovative ways of making difficult situations work in their favor, for the sake of the customer.
When I went to apply for a job, I was taken in and assigned to work with Tommy Hall. Tommy taught me so much about plumbing, I now can use his snarky remark of "I forgot more about plumbing than you know" when I talk to other plumbers.
Today, I own and operate a sewer and drain company in Massachusetts. Just yesterday, I was given such a complement and was reminded, I learned from the best.

James Leasure

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